Contact the trueflipcasino.org team
Questions about what you've read here, or something unclear in our coverage of Trueflip? Trueflip keeps moving, and so do we — write to us and we'll get back to you. The editorial team reads everything that lands in our inbox.
Write to trueflipcasino.org
Send your thoughts, spot an error, or ask us about a claim on the site — we're here to help. Email [email protected] and expect a reply within 48 hours. We handle questions about our content, the way Trueflip works as we've described it, and anything else about this portal.
Be as specific as you can. A link to the section you mean, a screenshot, or the exact wording that confused you makes the work faster and means we can fix things properly.
Questions about your Trueflip account
We're an information site about Trueflip — we don't run the casino, take deposits, or hold player accounts. That means we can't help with registration, logins, bonus claims, withdrawals, deposits, account closures, payment issues or any technical problem on the platform itself. We have no access to your account and no way to escalate a request inside Trueflip's systems.
For those matters, reach Trueflip's own support team. On the operator's site, look for the live chat (open 24/7), the email support form, or the tournament rules desk — they handle everything connected to your account and your money. They'll have your transaction history and the tools to sort it out.
Why we keep this boundary
The split matters. We write about Trueflip; Trueflip runs the casino. When something goes wrong with your account, your deposit, or your withdrawal, only the operator can see what happened and fix it. Sending a request to us instead of to them delays getting help, and we can't do the work anyway. Staying in our lane means players reach the right desk faster.
Gambling and taking a break
If you're worried about your gambling or want to talk to someone about it, reach out to SOS Spelen — 0800 35 777, free, 24/7, anonymous. It's the Flemish gambling help line run through public mental-health centres and recognised by the Kansspelcommissie on gokhulp.be. You can also call De DrugLijn at 078 15 10 20, Monday to Friday 10:00–20:00.
The EPIS register (Excluded Persons Information System) lets you bar yourself from licensed Belgian casinos and online gambling sites. Register at the Kansspelcommissie, gamingcommission.be, and the ban takes effect across all licensed operators in this market.
Gambling is meant to be entertainment. If it stops feeling that way, the help lines above are there — and they're there without judgment.
21+ — this site is for adults only. If you're under 21, gambling in Belgium is not permitted. Parents worried about a young person's internet use can set up parental controls on their router or device.
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